What do I do if I fail the Connectivity Test?
If you fail the Connectivity Test, complete the below steps before re-running the Device Check:
- Ensure you are not connected to a Virtual Private Network (VPN)
- Close other applications or browser windows
To re-run the Device Check, select the “Run Test Again” button in the bottom right-hand corner of the screen.
If you continue to fail the Connectivity Test, try completing the Device Check on a different browser or device.
What do I do if I fail the Internet Speed Test?
If you fail the Internet Speed Test, complete the below steps before re-running the Device Check:
- Ensure you are not connected to a Virtual Private Network (VPN)
- Close other applications or browser windows
- Confirm that your device has access to the internet
To re-run the Device Check, select the “Run Test Again” button in the bottom right-hand corner of the screen.
If you continue to fail the Internet Speed Test, try completing the Device Check on a different browser or device.
What do I do if I fail the Speaker Test?
Follow the troubleshooting steps in the Audio Troubleshooting FAQs.
What do I do if I fail the Microphone Test?
Follow the troubleshooting steps in the Audio Troubleshooting FAQs.
What do I do if I fail the Video Test?
Follow the troubleshooting steps in the Video Troubleshooting FAQs.