Interview video troubleshooting – Application Manager

I am in the Device Check and I cannot see myself on video. What do I do?

Wait until the Device Check has finished. Your video screen may disappear momentarily while the Device Check is in progress.

Video is not always required for an On-Demand interview. To determine if video is required, review the requirements listed in your invitation email. If video is not required, you will not see yourself on video during the Device Check.

If video is required and the Device Check has finished and you still cannot see yourself on video, confirm that there is nothing covering your device’s camera. Next, close any applications or browser windows that may be using your camera.

Under Video Test select the field labeled “Camera” to open a drop-down menu of cameras available on your device, then select your desired option. If the desired camera is not listed, go into your browser settings and ensure that your preferred camera is connected and available for use. If you are using an external camera, ensure that is correctly plugged into your device.

To re-run the Device Check, select the “Run Test Again” button in the bottom right-hand corner of the screen.

I am in the Live interview and I cannot see myself on video. What do I do?

Ensure you have not turned your video off in the interview room by checking the camera icon at the top of the screen. If there is a slash through the camera icon, your video is turned off. Select the icon to turn your camera on.

If prompted, allow access to your camera and microphone. If you accidentally deny access, follow the instructions below to allow access:

On a computer device, select the icon to the left of the URL at the top of your screen. Typically, this will open a drop-down menu that will grant you access to enable your camera. Alternatively, in your browser settings search for “camera” to identify additional camera settings.
If you are a candidate using a mobile device, refresh your screen to receive the camera access prompt again.

If you continue to experience video issues, exit the interview by closing your browser and switch to another browser or device. Alternatively navigate back to the Device Check to switch your camera selection by selecting the “Leave ” button in the top right-hand corner of the screen. If prompted, in the pop-up window select “Device Check”.

On the Device Check page under Video Test, select the field labeled “Camera” to open a drop-down menu of cameras available on your device, then select an alternative option. If the desired camera is not listed, go into your browser settings and ensure that your preferred camera is connected and available for use. If you are using an external camera, ensure that it is correctly plugged into your device. Run the Device Check to return to the interview.

I’m in the Live interview room and want to change my camera. What do I do?

Navigate back to the Device Check to switch your camera selection by selecting the “Leave” button in the top right-hand corner of the screen. If prompted, in the pop-up window select “Device Check”.

I am recording an On-Demand interview and I cannot see myself on video. What do I do?

If prompted, allow access to your camera and microphone. If you accidentally deny access, follow the instructions below to allow access:

On a computer device, select the icon to the left of the URL at the top of your screen. Typically, this will open a drop-down menu that will grant you access to enable your camera. Alternatively, in your browser settings search for “camera” to identify additional camera settings.
If you are a candidate using a mobile device, refresh your screen to receive the camera access prompt again.

If you continue to experience video issues, exit the interview by closing your browser and switch to another browser or device. Alternatively, navigate back to the Device Check by closing your browser and re-selecting the link in your invitation email.

I am recording an On-Demand interview and want to change my camera. What do I do?

Navigate back to the Device Check to switch your camera selection by closing your browser and re-selecting the link in your invitation email.

I am reviewing a recorded On-Demand interview and I cannot see the candidate on video. What do I do?

Video is not always required for an On-Demand interview. To determine if video is required, reach out to your agency Hiring Manager or your USA Hire project manager to confirm if video is a requirement. If video is not required, you will not see the candidate on video during the interview.

If video is required, exit the interview by closing your browser and switch to another browser or device to review the interview.

If the above step does not fix the issue, it is possible that the interview video was not recorded. Please submit a USA Hire help desk ticket here: https://apply.usastaffing.gov/HelpTicket.