In accordance with the Rehabilitation Act of 1973, as amended, Federal agencies must provide reasonable accommodations to applicants with disabilities when appropriate. Applicants who wish to request a reasonable accommodation for the USA Hire Assessments should follow the guidance provided in this help content and outlined in the Job Announcement.
Timelines
Reasonable accommodation requests must be made prior to beginning the USA Hire Assessments.
On the Job Accommodations
These resources only explain the process for requesting a reasonable accommodation for the USA Hire Assessments. Applicants who may need an accommodation for any other part of the application and hiring process other than the USA Hire Assessments should contact the Agency Human Resources Point of Contact listed in the Job Announcement.
For Issues and Questions Not Covered
Please review all the articles contained in the Reasonable Accommodation Information section. If you still have questions, you may contact the agency human resources office for assistance, or the Office of Personnel Management (OPM) USA Hire Help desk for assistance.
Agency Human Resources Point of Contact
To locate the hiring agency for the job announcement:
- From your USAJOBS home page, after signing into your account, locate the job announcement.
- Select the (+) sign next to the position title to expand the information regarding that announcement.
- Select the Full job announcement link which will appear in the expanded information.
- Within the job announcement, scroll down to the Agency contact information section within the
- “How to Apply” section to locate the agency point of contact information.
- Call or email the agency contact provided for assistance.
OPM USA Hire Help Desk
The U.S. Office of Personnel Management (OPM) USA Hire Help Desk is available for individuals seeking technical USA Hire assistance with accessing or completing USA Hire online assessments. Technical assistance is available Monday through Friday 7 AM to 7 PM EST. The help desk is closed on weekends and Federal holidays.
A USA Hire help desk ticket can be submitted here: https://apply.usastaffing.gov/HelpTicket