How do I request a reasonable accommodation for the assessment process?
If the Job Announcement is open:
You are responsible for completing the application for the Job Announcement and responding to the Reasonable Accommodation question within the questionnaire.
During the online application process, respond "Yes" to the question asking if you would like to claim a reasonable accommodation for the USA Hire Assessments.
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Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended. Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
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You may update your application to modify your response to this question at any time while the Job Announcement is open.
Once your application is submitted you will receive an email from the Reasonable Accommodations Help Desk outlining what is required.
If the Job Announcement has closed:
If you did not request reasonable accommodation at the time of application and wish to do so after the close of the Job Announcement, contact the USA Hire Reasonable Accommodations Team by submitting a help desk ticket.
Your request for an accommodation must be made before the assessment completion deadline and before you begin the USA Hire Assessments.
What documents do I need to provide to verify my eligibility for an assessment reasonable accommodation?
After submitting a reasonable accommodation request, a Help Desk ticket will be generated on your behalf with the USA Hire Reasonable Accommodations Team. You will receive this ticket in the form of an email.
Once you receive the Help Desk ticket, respond to your Help Desk ticket with the following information required to support your reasonable accommodation request with the accommodations team:
- Claimed Disability
- Accommodation requested for completing the USA Hire Assessments.
- Attachment with supporting medical documentation from a qualified professional as outlined below:
Medical documentation from a qualified professional that includes the following information:
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- What is the disability, to include how it affects your ability to complete the assessments?
- What accommodation is requested to assist with the assessments?
- How will the accommodation help you take the assessments?
Be responsive to the USA Hire Reasonable Accommodations Team by providing information and documentation in a timely manner prior to provided deadline(s).
Notes:
- Information and documents provided will be kept confidential and only used for your accommodation request for USA Hire assessment(s).
- A Schedule A letter is not sufficient to determine reasonable accommodation eligibility for the USA Hire Assessment(s). Requests for Schedule A hiring and/or on the job reasonable accommodation should be directed to the agency contact listed in the job announcement.
- Certain IT security programs and configurations (such as firewalls and antivirus suites used by many employers) can interfere with your ability to communicate with and/or submit supporting documents to the USA Hire Reasonable Accommodation team. You will receive a confirmation email once the USA Hire Reasonable Accommodation team verifies it has received documentation you send. If you do not receive a confirmation from the USA Hire Reasonable Accommodation team within two business days, your documents have not been received. If this has occurred, please reply to your ticket email to make alternative arrangements to submit your documents.
- All supporting documentation including medical records and rationale used for final adjudication decisions will be retained in accordance with USA Hire Reasonable Accommodation Program policy.
What should I do while I'm waiting for the Reasonable Accommodations Team to verify my eligibility for an assessment accommodation?
After providing the above required information, then monitor your email for a response from the USA Hire Reasonable Accommodations Team.
- Assessment accommodations will be determined on a case-by-case basis by reviewing submitted documentation. The USA Hire Reasonable Accommodations Team will determine if the requested accommodation(s) are reasonable by considering whether the requested accommodation(s) will impact the assessment of applicant qualifications. An approved accommodation will be of a type that presents minimal risk of undermining the assessment’s validity or providing an undue advantage to the requestor.
- Be responsive to any follow-up questions or requests made by the team within the Help Desk ticket.
- Do not access the USA Hire Assessment(s) before the accommodation decision is made.
What should I do once my accommodation decision has been made?
Once notified of the reasonable accommodation decision via Help Desk ticket, access and complete the USA Hire Assessments within the deadline provided (a minimum of 48-hours) provided in your email invitation.
Will receiving a USA Hire Assessment reasonable accommodation mean I would receive a job accommodation if I was selected for the job?
The process for requesting and receiving a USA Hire Assessment reasonable accommodation is not related to the job accommodation process. If you receive a USA Hire Assessment reasonable accommodation, you may or may not need a job accommodation. If you believe you may need a job accommodation, those requests should be requested from the hiring agency after you receive a job offer.